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18. Innovative Communication Systems for Situational Awareness during Crises

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Presenter: Mr. Hassan Abouwafia, Senior Manager Wireless Business Development, Alcatel-LucentMr. Hassan Abouwafia, Senior Manager Wireless Business Development, Alcatel-Lucent presentation

Thursday, 30 April 2015, 14:30-15:00

Situational Awareness (SA) during Crises requires Communication Systems able to timely provide to authorities and citizens all the information they need for the perception,  comprehension and projection of the situation.

This session presented the experience of a multiyear Research program (and relevant field trials) focused on Emergency Telecommunications carried out by Alcatel-Lucent, where the requirements for SA during different types of crises have been assessed: hydro-geological calamities, earthquake, volcano eruption, air pollution, terroristic attacks… On the basis of these requirements the proper strategy / approach for effective “Communications with Communities” has been assessed and gradually implemented. The outcome has been an innovative Communication System  that can be used for several applications for humanitarian response and to bring benefits to communities. Specific models are being assessed in order to facilitate the access to the solution from all the countries, in order to use it for humanitarian aid.

Mr. Hassan Abouwafia, Senior Manager Wireless Business Development, Alcatel-Lucent

Mr. Hassan Abouwafia, Senior Manager Wireless Business Development, Alcatel-LucentAs Senior Manager Wireless Business Development, Alcatel-Lucent, Hassan works with a regional team to define and develop Wireless/LTE business strategy and opportunities throughout META towards carrier customers; to support Key account teams in penetrating new Wireless/LTE segments.

Prior to his current position at Alcatel-Lucent, Hassan held various positions in Project Management, Marketing, Sales and Business development functions across service providers’ and equipment vendors’ domains. Hassan has more than 15 years’ experience in telecommunications, He holds a Bachelor degree in Telecommunications Engineering and Master’s degree in Engineering Management. Hassan has been appointed as official speaker in various Telecommunication conferences across Middle East & Africa, as well as some personal appointments for delivering Technology lectures for the American University in Cairo, Helwan University & IEEE

Links to related material:
Alcatel-Lucent
UE Research Project with Alcatel-Lucent: ESS-Emergency Support System

19. Citizen Engagement During a Crisis

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Mr. Tom Malanfant, CSR Product Manager, Motorola SolutionsPresenter: Mr. Tom Malanfant, CSR Product Manager, Motorola Solutions

Thursday, 30 April 2015, 15:40-16:10

Communities all across the globe are being faced with more frequent crisis-type events ranging from major weather events such as hurricanes or large-scale disease outbreaks such as Ebola in Africa.  Citizens need to feel as safe as possible during these events and staying connected provides some comfort as communities prepare, react and respond to these emergencies. Communities are sharing more and more information with citizens to enable them to make better decisions during these critical moments.

Technologies today allow communities to keep citizens engaged and connected by utilizing best practices in communication, emergency preparedness and response, thereby satisfying the ever increasing thirst for information through multiple channels which can assist in keeping residents safer as they plan and respond to these events.

This session explored technologies and best practices that are used in the municipal space and how they may apply in humanitarian and disaster response scenarios.

Mr. Tom Malanfant, CSR Product Manager, Motorola Solutions

Mr. Tom Malanfant, CSR Product Manager, Motorola SolutionsTom has been a Senior Product Planner with Motorola for approximately 5 years.  Prior to joining Motorola, Tom worked for over 25 years in Municipal Government and was Manager of the Customer Service Division for the City of Windsor, Ontario Canada which included the City of Windsor’s 211/311 Call Centre.  He has facilitated customer service sessions for the Federation of Canadian Municipalities, the Strategic Institute Summit on Municipal Government, numerous National and Provincial conferences as well as many Municipalities throughout Ontario.

Tom was a member of a team of Customer Service Leaders from across North America who assembled at the John F Kennedy School of Government at Harvard to study the history of 311 and identify ways to further enhance and sustain the 311 service throughout North America.

Tom is a graduate of both St Clair College and the University of Windsor and also holds a Level 3 designation as a Certified Municipal Manager from the Ontario Municipal Management Institute.

Link to related material:
Motorola Solutions